FAQs

All artworks ship from Barcelona, Spain. Shipping is free worldwide. Once your order ships, you’ll receive an email confirmation with tracking. If your artwork arrives damaged, contact us at [email protected] within 48 hours and include photos of the packaging and the piece.

Yes — all shipments include tracking. You’ll receive your tracking details by email once your order is dispatched. If you need help, contact us with your order number at: [email protected]

Because each piece is an artwork, we don’t accept returns as standard. If there’s an issue, email us at [email protected] with your order number and details so we can review it case by case. If a return is approved, shipping/collection costs are covered by the customer.

Our works are created mainly using plaster on canvas (wall artworks) or image on clay (sculptures), combined with our original photography process.

Each artwork is unique and hand-signed on the back.

Yes. For private homes or corporate spaces, email us at [email protected] with your idea, size, and location, and we’ll discuss feasibility and timing

We pack each piece for maximum protection using rigid cardboard and protective wrapping. We aim to minimize plastic use while ensuring the artwork is properly protected in transit.

Yes — we ship worldwide from Barcelona, Spain. Delivery times vary by destination.

We prepare your order within 1 business day, then the carrier provides the estimated delivery date and tracking. Please see our Shipping page for delivery estimates by region.

Credit/debit card, Google Pay, PayPal, or bank transfer.

COBELIO artworks can be displayed in direct sunlight — we’ve tested this and it won’t affect the piece under normal indoor conditions. Because the surface is textured and delicate, handle it with clean, dry hands and avoid rubbing the plaster. Keep the artwork away from humidity, splashes, and high-traffic areas where it could be knocked. For dust, use a soft, dry brush.

Contact [email protected] within 48 hours. Please include photos of: (1) the outer box, (2) inner packaging, and (3) the artwork. Keep all packaging until we confirm next steps.

Each COBELIO piece is made as an original artwork. If any work is part of a limited edition or series, it will be clearly stated on the product page.

We typically ship artworks unframed. If you need framing advice or a custom solution, contact us at [email protected]

We’re committed to ecological awareness and aim to reduce waste and unnecessary packaging whenever possible, while still protecting the artwork in transit.