Frecuently asked questions (FAQs)

1How are the artworks shipped?
All products are shipped from Barcelona, Spain, and can be sent worldwide. The shipping cost is FREE. Once the order has been shipped, the customer will receive a notification email. If the artwork has sustained any damage during transport, please inform us as soon as possible at: [email protected]
2Can I track my artwork after the purchase?
Yes. We ship all artworks as postal packages, which allows the package to be tracked. Once the order is completed, a confirmation email with your tracking details will be sent to you. If your package does not arrive or you have any doubt about the delivery, please contact us with your order number at: [email protected]
3Can I return or exchange an artwork? Which is the Returns Policy?
As these are artworks, returns are not accepted except in exceptional cases. To request a return, please email [email protected] with your order number and the reason for the return so we can review and process it. In the case of returns, the shipping and collection costs will be the responsibility of the customer.
4What material are the artworks made of?
We create our artworks mainly using plaster on canvas.
5Are the artworks signed or accompanied by a certificate of authenticity?
Every artwork we make is unique and is hand-signed by the artists in its back side.
6Can I request a custom artwork or commission?
Sure! If you have a request for your home or corporative space or just have any idea that fits our style and values, please let us know at [email protected].
7How are the artworks packaged for shipping?
We pack our pieces using a plastic wrapping and a rigid cardboard box, trying to minimize the plastic usage but always ensuring the optimal protection of the artwork.
8Do you ship internationally?
Yes. We send from Barcelona (Spain) our artworks worldwide. Depending on your country, the delivery time can be shorter or longer.
9How long does it take to receive my order?
From the moment we recieve the order, we need 1 day to prepare it for shipping, and after that we give it to the courier company, which will generate the tracking number and the delivery date depending on your country address. You can check all the estimated days table at www.cobelio.com/shipping
10What payment methods do you accept?
You can pay in a secure way using your credit/debit card, Google Pay, PayPal or direct Bank Transfer.
11How do I care for my artwork?
12What happens if my artwork is damaged during shipping?
13Are your artworks limited editions?
14Do you offer framing options?
15Are your artworks environmentally friendly?