Returns & Refunds
Our commitment
Every COBELIO artwork is a unique, handmade piece — a photographic relief in plaster — and it leaves our Barcelona studio carefully packed and in perfect condition. If something isn't right, we sort it out. This is how returns work: clear, and with no small print.
1. Right of withdrawal (14 days)
You have 14 calendar days from receiving the artwork to withdraw from your purchase, without giving any reason, wherever you buy from. If you buy as a consumer in the European Union this is also your legal right under EU consumer law; outside the EU we offer you the same, as a matter of our own policy. To do so, email us at info@cobelio.com within that period, quoting your order number. You can use the European withdrawal form, but it is not required — an email is enough.
2. Condition and return shipping
The artwork must be returned in its original condition and, whenever possible, in its original packaging (please keep it during the first days). As these are fragile, one-of-a-kind pieces, we ask you to use a tracked, insured shipping service. The direct cost of the return shipment is borne by the customer. We recommend contacting us first: we will help you choose the safest way to pack and ship the piece.
3. Refund
Once we receive the artwork and verify its condition, we will refund the full amount paid, including the original standard delivery, within a maximum of 14 days, using the same payment method of your purchase. We may withhold the refund until the artwork is back with us or you provide proof of shipment, whichever comes first.
4. Artwork damaged in transit
All shipments are insured. If your artwork arrives damaged, please photograph the box and the piece before anything else and write to info@cobelio.com within 48 hours of delivery. We will take care of everything: depending on the case and your preference, repair, replacement by another work of equal value, or full refund — at no cost to you.
5. Exceptions
Commissioned works created to the client's specifications (custom size, motif or colours) are excluded from returns, inside and outside the European Union; within the EU this is also provided for by consumer law. We will always tell you clearly before confirming a commission.
6. Questions
Write to info@cobelio.com with your order number. We will personally write back to you as soon as possible.
