Terms & Conditions
1. General
1.1
These general terms and conditions (the “General Conditions”) apply to orders placed by a consumer (the “Customer”) on www.cobelio.com and any of its pages (the “Website”). They form the contract between the Customer and COBELIO, based in Rubí (Barcelona, Spain). For any question, the Customer can write to info@cobelio.com.
1.2
COBELIO takes care that the information on the Website is accurate, but typographical or image errors may occur, for example in the description of a work, its dimensions, its price or its availability. COBELIO may correct them and update the information at any time. If the price of a work ordered by the Customer turns out to be wrong, COBELIO will tell the Customer immediately and will not go ahead with the order until the Customer accepts the correct price; if they do not accept it, the order is cancelled and everything paid is refunded. The images show each work as faithfully as possible, but colour and relief may look slightly different depending on the screen and the light. COBELIO is not responsible for information published by third parties on the Website.
1.3
COBELIO’s own content on the Website (texts, images of the works and design) belongs to COBELIO and is protected by intellectual property law; third-party content belongs to its authors. Buying a work transfers ownership of the object, but not the rights to reproduce its image, which remain with COBELIO.
2. Contracts and Orders
2.1
To place an order on the Website, the Customer must accept these General Conditions. The processing of their personal data is governed by the Privacy Policy.
2.2
The purchase contract is concluded when COBELIO confirms the order, with the confirmation email the Customer receives. It is worth keeping: its order number is needed for any request. The Customer may cancel the order until COBELIO has confirmed it, in which case COBELIO refunds everything they have paid.
2.3
COBELIO’s online shop sells to individuals. With every purchase, COBELIO provides a receipt detailing the work, the VAT and the details the Customer gave at payment.
3. Customer Information
3.1
When placing an order, the Customer provides their personal data and confirms that it is accurate and complete. They are responsible for any errors in it, for example in the delivery address. How COBELIO handles this data is explained in the Privacy Policy.
4. Prices and Payment
4.1
The prices on the Website apply to orders placed on it. They are in euros and include VAT and shipping. Outside the European Union, and also in the Canary Islands, Ceuta and Melilla, import taxes or duties may apply; they are not included in the price and are collected by the carrier or the authorities at the destination.
4.2
The Customer can pay with the methods shown at checkout. Payment is taken when the order is placed; if the Customer chooses bank transfer, the work is prepared once the payment arrives.
5. Special Offers
5.1
COBELIO may at times offer conditions more favourable than these, such as discounts or longer return periods. They apply only during the offer period and to the works stated. COBELIO may withdraw an offer at any time, but orders placed while it was running keep it.
6. Shipping and Delivery
6.1
All orders ship with tracking. Preparation and delivery times by destination are on the Shipping page. Unless otherwise agreed, for example for a commission, delivery takes place no later than 30 calendar days after the order is confirmed.
6.2
If delivery is delayed beyond those 30 days through no fault of the Customer, the Customer may cancel the purchase and COBELIO refunds everything paid.
6.3
If nobody is at the delivery address, the carrier will usually leave the parcel at a pickup point for a few days. If it is not collected in time, or if the parcel comes back because of an incorrect address, the second delivery is at the Customer’s expense.
7. Right of Withdrawal
7.1
The Customer has 14 calendar days from receiving the artwork to withdraw from their purchase, without giving any reason, wherever they buy from. For consumers in the European Union this is also a legal right under EU consumer law; outside the EU, COBELIO offers the same as a matter of its own policy.
7.2
To exercise it, the Customer emails info@cobelio.com within that period, quoting the order number. The full procedure, the condition in which the work must be returned and the refund terms are set out in the Returns Policy.
7.3
Commissioned works created to the Customer’s specifications (custom size, motif or colours) are excluded, inside and outside the European Union. This is stated clearly before any commission is confirmed.
8. Complaints and Warranty
8.1
The works carry the legal guarantee of conformity provided by consumer law. It does not cover damage caused by improper use or handling, or by modifications made by the Customer.
8.2
If a work arrives damaged, the Customer should tell COBELIO as soon as possible at info@cobelio.com, ideally within 48 hours of delivery, with photos of the box, the packaging and the piece, and keep the packaging. COBELIO resolves it at no cost to the Customer: depending on the case and their preference, it repairs the work, replaces it with another of equal value or refunds the full amount. If a complaint about a defect is upheld, COBELIO also covers the return costs. None of this limits the Customer’s statutory rights.
9. Links
The Website may link to third-party sites. COBELIO is not responsible for their content or for how they handle personal data.
10. Force Majeure
COBELIO is not liable for delays caused by circumstances beyond its control, such as strikes, natural disasters or decisions by the authorities.
11. Changes to these Conditions
COBELIO may amend these General Conditions. Changes apply from their publication on the Website, and each order is governed by the conditions in force when it was placed.
12. Severability
If any clause is held void or unenforceable, the others remain valid.
13. Governing Law and Dispute Resolution
These General Conditions are governed by Spanish law. If the Customer is a consumer living in another country, they keep the protection given by the mandatory rules of their country of residence. In case of any disagreement, COBELIO will first try to settle it amicably at info@cobelio.com; if that is not possible, the Customer may turn to the consumer authorities or to the courts of their place of residence.
